How to remove Bounced and Unsubscribed Contacts

Please note that the platform already handles the suppression of bounced and unsubscribed contacts, so you don’t need to worry about removing them from your account. In fact we recommend keeping those contacts in your account to avoid re-opt-in the contacts in case they are uploaded again in your account.nnTo remove your bounced and unsubscribed contacts from the current list, please follow the below steps:n

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1. Create an audience of bounced and unsubscribed contacts:nFrom the Contacts tab -> Audiences – > Create Audience.Create a new audience, give it a name, choose All lists in the Matching Lists and add the condition for Unsubscribed and Hard bounce as displayed below.nNote: Please make sure to choose Match any rule (OR) between the two conditions.n

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2. Activate Suppression List:  in case you have not activated your suppression list.nGo to Contacts -> Lists -> Activate Suppression List.

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3. Create an Automation to remove the contacts:nFrom the Automation tab -> Your Automations – > Create Automation.To create the automation, choose the Specific Date trigger and setup your automation as per below:In the trigger configuration, choose the audience created, a date to launch the automation and choose to run it recurrently on a daily basis.nnIn the Add to list Action Configuration, choose Suppression List.nnnnIn the Remove From List Action configuration, choose the list to remove the contacts from.nnnnSave the automation and publish it.nAfter the automation is completed, the contacts will be removed from the chosen list.

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