How to bulk change the contacts status to active again

In case you need to resend emails to your hard bounced contacts again, you need to change their status to active.nnPlease follow the below steps in order to achieve this:n

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1. Create an audience of hard bounced contacts:nFrom the Contacts tab -> Audiences – > Create Audience.Create a new audience, give it a name, choose All lists in the Matching Lists and add the condition for Hard bounce as displayed below.

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2. Add the Hard bounced audience to a List:nFrom the Automation tab -> Your Automations – > Create Automation.To create the automation, choose the Specific Date trigger and link it to Add to list Action.nnIn the trigger configuration, choose the audience you want to add to the list and a date to launch the automation.nnnnIn the Action configuration, choose the list you want to add your audience to.nnnnSave the automation and publish it.nAfter the automation is completed, the contacts will be added to the chosen list.

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3. Bulk change the contacts’ status to Active:nFrom the Contacts tab -> Lists – > Open the list of hard bounce contacts.Select all the contacts and click on Bulk Actions -> Update Status.nnnnSelect status as Active and click on Update Status.nnOnce done, your contacts status will be active and they can receive your emails again.

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